Privacy policy
At RAINCAP, we believe that your privacy is important and should be protected. That is why we would like to tell you what we do for you. As part of our business and legal obligations, we collect and process a certain amount of personal data and we do everything we can to protect it. This privacy policy has been drawn up in compliance with the GDPR and the General Data Protection Regulation (AVG).
1. Responsible
BOUCLE BV (hereinafter referred to as “we”, “us”) acts as the controller. It defines both which personal data will be processed and the purpose and the legal and technical means for the processing.
• Bouclé, a private limited company under Belgian law
• The company's object is: trade via mail order companies or via the internet as well as trade in the form of direct (counter) sales and this in ICT equipment, textiles, clothing, footwear and leather goods, electrical household appliances, furniture, lighting supplies, cultural and recreational articles, sports articles, games and toys, cosmetics and toiletries, watches and jewellery, bicycles, souvenirs, baby items, second-hand clothing, drinks and food, but not limited to these categories.
• Company number RPR Ghent, Ghent department 1010.747.225
• Contact: hello@raincap.be
2. Definitions
In this statement we understand the following terms as follows:
• The user: Any natural person or legal entity who wishes to consult our website and whose data may be collected and who enters into or will enter into a (contractual) relationship of any kind with us.
• The controller: the natural person, legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
• Processor: the natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. The controller shall always act on the instructions of the controller and shall have the obligation to ensure for the security and confidentiality of the data.
• 'Personal data': for the purposes of the application under the European Regulation 2016/679 on the protection of personal data, also known as the General Data Protection Regulation (GDPR): By personal data we mean all information relating to an identified or identifiable natural person (the data subject).
An identifiable person is a natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• 'Privacy Legislation': the European Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data
(General Data Protection Regulation).
'Telecommunications Act': the Act containing various provisions regarding electronic
communications (hereinafter referred to as the Telecommunications Act).
• 'Electronic Communications Act': the implementation of the Telecommunications Act in Article 129 of the Electronic Communications Act of 13 June 2005.
3. Data controller and processor
The controller is Bouclé BV. The controller determines which personal data are processed and which legal and technical means are used for this processing.
4. General principles applicable to processing
• Principle of lawfulness and fairness: We pay particular attention to compliance with the general principles applicable to the processing of your data and to respecting your privacy. We guarantee that the processing is carried out in a legal and transparent manner.
• Limitation to what is necessary and accurate: We will strictly limit ourselves to collecting only those data that are necessary for the required purposes.
We aim to collect accurate data to the extent reasonably possible.
• Limitation of storage over time: We will limit the storage of data over time by ensuring that it is destroyed or anonymized once the processing is completed or the purposes have been achieved. The cookies installed are specifically limited in time according to their use or type.
• Security of your data: We take the security of your data very seriously and do everything in our power to ensure its integrity and confidentiality.
5. Categories of personal data that we collect
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Our store uses Google Analytics to help us learn more about who visits our site and what pages they look at. This helps us create a better experience for all of our customers.
6. Purposes of the processing
Bouclé BV attaches great importance to the protection of your privacy and your personal data. Bouclé BV will only use your data in accordance with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data.
Your personal data will be used for the following cases:
• Order
• Delivery
• Returns, warranty and repair
• Contact customer service
• Business orders
We may also use your data for legitimate interest. In this case, we use your data to offer you a personalized shopping experience. For example, we customize our webshops to your interests. We use your data for:
• Reviews and customer satisfaction surveys
• Contact customer service
• Improving our web shops and service
• Your account
• Newsletters and email
• Actions
• Personal advice
• Social media
• Security
7. Duration
We will delete your personal data from our databases as soon as they are no longer needed to achieve the purposes set out in point 6. In addition, we will delete your personal data when you have correctly exercised your right to have your personal data deleted. An exception to the above rule concerns the legal obligations that apply to us, for example in the context of invoicing.
8. Data storage
We store your data, but only for as long as it is necessary for the purposes for which we process your data, or in accordance with our legal obligations. If you make proper use of your right to be forgotten, we will of course also erase your personal data.
9. Your rights
We would like to inform you about your rights regarding the protection of your data:
• Right to access collected data: You have the right to request a copy of the personal data we collect and information about how we use that data.
• Right to rectification: you have the right to ask us to correct and/or supplement your personal data if it is incorrect or incomplete.
• Right to be forgotten: provided that certain legal conditions are met, you can request the deletion of your data
o If the collected data are no longer necessary for the achievement of the purposes and objectives of the processing for which they were collected. o If the processing was based solely on your consent without any other legal basis for that processing and you wish to withdraw your consent.
o If you wish to object to the processing of your personal data on legitimate grounds, your data.
o If your data has been processed unlawfully.
o If there is a legal obligation to erase your personal data.
• Right to restriction of processing: you have the right to restrict processing in certain cases requests for restriction of processing;
o You dispute the accuracy of certain data
o The processing of your data is unlawful
o Your personal data is necessary for legal proceedings.
• Right to object to processing: you have the right to object to the processing of your personal data for direct marketing purposes or profiling. Your personal data will no longer be processed unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject.
• Right to data portability: You have the right to receive the personal data processed by us in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit this data to another controller or have it transmitted by us if this is technically feasible.
• Right to withdraw your consent: You have the right to withdraw your consent at any time. to withdraw your consent at any time if your consent is the basis for the lawfulness of the processing.
o This does not exclude processing based on criteria other than your consent, in
which case the lack of your consent would have no consequences (for example, if the processing is based on compliance with a legal obligation or the performance of a contract between the data subject and us).
o The withdrawal of your consent will not affect the lawfulness of processing carried out before your consent was validly obtained.
In case of a request from you, we undertake to answer you within one month. You can reach us at hello@raincap.be.
If you consider it necessary, you can file a complaint with the supervisory authority. The filing of a complaint with the data protection authority does not affect the intervention of a civil court.
10. Data transfer and geographical application
Bouclé BV is located in Belgium, however, it is possible that data will be transferred to countries outside the European Union. As a result of article 44 of the European Regulation
2016/679 of 27 April 2016 on the protection of personal data, any transfer of
personal data outside the EU is only possible if an adequate level of protection is guaranteed in the country concerned. The European Commission has been tasked with evaluating the level of protection in a given country, territory, region or even international organisation. If this level of protection is considered adequate, a transfer can take place. Bouclé BV guarantees that it does not process or store data in countries that do not apply an adequate level of protection, with the following exceptions:
• if the data subject has expressly consented to the intended transfer, after having been informed of the risks that the transfer entails for him or her if the adequacy is not established and appropriate safeguards are not provided;
• if the transfer is necessary for the performance of a contract between the data subject and the controller or for the implementation of pre-contractual measures taken at the request of the data subject;
• if the transfer is necessary for the conclusion or performance of a contract oncluded in the interest of the data subject between the controller and another natural or legal person;
• if the transfer is necessary for important reasons of public interest;
• if the transfer is necessary for the establishment, exercise or basis of a legal procedure;
• if the transfer is necessary to protect the vital interests of the data subject or of other persons, if the data subject is physically or legally incapable of giving consent;
• where the transfer is made from a register which, under Union or Member State law, is intended to provide information to the public and which is open to consultation by the public in general or by any person demonstrating a legitimate interest, but only to the extent that the conditions for consultation provided for in Union or Member State law are complied with in that case.
Bouclé BV will not sell, rent, distribute or otherwise make your personal data commercially available to third parties, except as stated in this statement or unless with your prior consent.
In the event of a complete or partial reorganization or transfer of activities of Bouclé BV, this may mean that your data will be transferred to new entities or third parties
through which the business activities of Bouclé BV are carried out in whole or in part. We will attempt to inform you of this in advance.
10. Complaints
You can always file a complaint by sending a written request to address or by e-mail to e-mail address. We undertake to respond to your request within one month. You also have the possibility to file a complaint with the supervisory authority.
Data Protection Authority
Printing Press Street 35
1000 Brussels
contact@apd-gba.be
http://www.gegevensbeschermingsautoriteit.be/
11. Questions and contact details
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact hello@raincap.be
